FAQ

We have compiled a list of frequently asked questions. If you don’t see an answer you’re looking for, please contact us with your questions.

General

Can I setup an email account with Kahuna Host?

Yes. There are no additional charges or hidden fees associated with setting up an email account. Multiple accounts are included with each package. Email accounts can be created and managed within the Control Panel.

Can I have more than 1 domain?

Yes. Our most basic package allows for 2 domains with your hosting service. Our other packages allow for additional domains. There is no charge associated with using an additional domain, only a limit on the amount of domain slots available depending on your particular hosting package.

Can I use platforms other than WordPress?

Yes. The WordPress platform is automatically installed upon the purchase of a package. However, you are welcome to use any content management system or web development standard of your choice. Kahuna Host offers over 150 web applications available at your fingertips.

Why choose Kahuna Host?

It’s simple, control. There are no restrictions to your installation of WordPress on our server. You have the control to add premium themes, integrate e-commerce, edit files on the server, add additional software and much more. We offer the ease of website management that comes with WordPress, and full control over your server. It’s as simple or robust as you want it to be.

Support

How do I point my domain to Kahuna Host?

You will need to log in to the account of your current domain registrar and point the domain to our name servers — it’s kind of like forwarding an email address. The process varies with each registrar, but the name servers should be located in your domain settings. You will need to replace the existing name servers with the following Kahuna Host name servers:

  • ns1.kahunahost.com
  • ns2.kahunahost.com

How do I begin editing content on my site?

The WordPress admin can by adding the /wp-admin/ extension to your domain name. For example, http://mydomain.com/wp-admin/. Once logged in to WordPress, you can begin adding pages, posts, links, media and more to your site.

How do I access my account?

When signing up with Kahuna Host, login information will be provided via email for 3 management areas:

  1. The Client Area, where billing, products and packages are managed.
  2. The Control Panel, where you can setup email accounts, configure domains, access your server and much more.
  3. The WordPress Platform, where content can be added and edited on your website. Accessing the WordPress admin will require entering your domain name and the /wp-admin/ extension. (i.e. http://mydomain.com/wp-admin/)

I signed up, but my site isn’t accessible?

Your site is most likely ready, but a website requires a domain name to be accessed. If you chose to point or transfer an existing domain instead of registering a new domain with us, you will need to point that domain to the Kahuna Host nameservers before your site is available. This is accomplished through your domain registrar:

  • ns1.kahunahost.com
  • ns2.kahunahost.com

I need help using my theme?

Theme support is handled by that respective theme company. For instance, if you purchased a theme from Organic Themes, theme related questions and support are handled via their support. However, we are happy to assist with basic WordPress usage questions.

WordPress

What’s different between us and WordPress.com?

Kahuna Host uses the open source version of the WordPress platform from WordPress.org, which gives you control over the platform, themes and plugins. There are no limitations on our server for integrating additional solutions such as e-Commerce, forum and membership software, frameworks and much more. In addition, you have the ability to manage multiple domains, email accounts and access your server. Kahuna Host is the solution for the serious blogger or business owner that intends to make money with their website.

WordPress.com is a great solution for casual bloggers. However, it operates in a closed environment where the customer has very limited control (if any) over the hosting, domain, software and themes. Ultimately, they hold all the cards.

How do I migrate content from WordPress.com?

Follow these instructions for migrating your content from WordPress.com to your individual installation of the WordPress platform on Kahuna Host:

  1. Log in to your WordPress.com blog.
  2. Within your Dashboard, navigate to Tools > Export.
  3. Download the export file.
  4. Within the Dashboard your Kahuna Host installation of WordPress, navigate to Tools > Import.
  5. Choose “WordPress” for the import type.
  6. Upload the XML file you downloaded from WordPress.com.
  7. You’re done! Depending on your theme, you may need to distribute your content accordingly.

Can I use WordPress Multisite?

Yes. There are no restrictions in regards to using Multisite with any of our hosting packages. Multisite allows for several WordPress sites to be controlled with a single installation of the WordPress platform. Instructions for setting up a WordPress Multisite installation can be found here.

Am I required to use a premium theme?

No. You can install any WordPress theme or framework you like using Kahuna Host. While we work with certain premium theme providers, you are not limited to any selection of themes.

What is WordPress?

WordPress is a user friendly content management system for your website or blog. Using WordPress, you can easily add pages, photos, video, links and much more to your website without having to employ the services of a web designer. The WordPress platform is automatically installed with each Kahuna Host account. In addition, we provide the option to have premium themes installed with your WordPress installation. We have provided more information about WordPress here.

Can I host more than 1 WordPress site?

Yes. The first installation of the platform is installed automatically upon the purchase of your package. Additional WordPress platforms can be installed using our simple installation application. In addition, you can upgrade the default WordPress installation to WordPress Multisite, managing multiple WordPress sites using a single installation of the platform.

Customer Testimonials

Wow! Working with Kahuna is a breeze, much more than I anticipated! Thank you!

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